# Refund Policy > How to cancel a Vietnamese Buddy subscription, the 14-day refund of your first payment, and how to ask. Source: https://vietnamesebuddy.com/refunds.html · Updated 2026-11-11 Legal # Refund Policy Last updated 10 November 2026 Cancel whenever you like. If Vietnamese Buddy is not what you hoped for, ask within 14 days of your first payment and we refund it in full. ## 1. Who you bought from **Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.** Paddle is the seller on your receipt and takes the payment, so every refund is made by Paddle to the payment method you used. Paddle’s [Buyer Terms](https://www.paddle.com/legal/buyer-terms) and [Refund Policy](https://www.paddle.com/legal/refund-policy) apply alongside this page. Where they give you more than this page does, they win. ## 2. Canceling You can cancel a subscription at any time: from your account, by emailing us, or through the link in the receipt Paddle sent you. Canceling stops the next renewal. Your plan stays on until the end of the period you have paid for, and nothing you built is deleted. ## 3. A full refund within 14 days **Ask within 14 days of your first payment and we refund it in full**, whether or not you have used the service, and without asking why. Taking that refund ends the subscription at once; your account stays open on the Free plan, with everything you made. Where the law where you live gives you a longer or wider right, that right applies. ## 4. Later payments After that, a payment for a period that has started is not refunded, except where the law requires it or we charged you wrongly, for instance twice or after you canceled. If something else has gone wrong, write to us anyway: we would rather fix a problem than keep money from someone who is unhappy. ## 5. How to ask Email , ideally from the address on your account; you do not need an order number. Or ask Paddle directly at [paddle.net](https://www.paddle.net), using the receipt it emailed you. We reply within two business days. Paddle sends the refund to your original payment method, and your bank can take a few days to show it. See also our [Terms & Conditions](terms.html), [Privacy Policy](privacy.html) and [Legal notice](legal-notice.html).